Data Entry & Customer Service Specialist

LiveWall LLC.

Nunica, MI 49448

LiveWall logo: the words Live and Wall in green and red.

Job Details:

Salary:

$14.75-$17.00 hourly

Job Type:

Full-Time/Part-Time

Number of Hires for This Role:

1

Required Skills:

  • Mission Driven-Hard working, helpful, thoughtful, team oriented and compelled to do what is right for others, the environment and for the world.
  • Mature, pleasant, reliable, enthusiastic and above all motivated to serve customers and co-workers.
  • Associates degree in science, business, information technology or related field and one year of experience in data entry/customer service or commensurate education/ experience.
  • Valid Michigan Driver’s License required.
  • Strong typing skills (min 70WPM at 95% accuracy).
  • Detail oriented.
  • Stays conscientious while doing repetitive tasks.
  • Able to find and share product information quickly.
  • Must become knowledgeable of our product line.
  • Pleasant and professional over the phone, welcoming tone of voice.
  • Ability to calmly and professionally provide customer service.
  • Must be a good listener, communicator, and teacher.
  • Must be proficient in Word and Excel.
  • Preferred knowledge of Adobe CC & CRM (SuiteCRM, Salesforce, etc.)

Essential Functions:

  • Norb Customer Service-Responds to emails & phone calls.
  • Completes data entry worksheet-weekly.
  • Updates data entry & purchase orders.
  • Enters new leads.
  • Mails literature.
  • Coordinates materials & keeps registration current for trade shows.
  • Conducts monthly intercompany billing.
  • Runs reports for weekly metrics.
  • Registers warranties.
  • Processes Installer Certification paperwork.
  • Maintains mailing list.
  • Reviews bounced e-mails and researches via LinkedIn/Google.
  • Reviews USPS Business gateway weekly.
  • Checks & distributes mail in absence of accounting staff.

Benefits:

  • 401 (k) matching
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Employee Discount
  • Health Insurance
  • Health Savings Account
  • Paid Time Off
  • Referral Program

Benefit Conditions:

  • Waiting period may apply

Schedule:

  • Day shift
  • 8-hour shift
  • Monday through Friday

Supplemental Pay:

  • Time & a half for overtime (40+)
  • Paid Holidays

Work Location:

  • One location

Work Remotely:

  • No

Application:

Please fill out the form in its entirety.